Partner Account Manager


New York, NY, USA Remote

Full time

$80k (annually)

Jun 3

Aircall is on a mission to revolutionize the business phone industry!

We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using. We have raised more than $100 Million since 2015, and we care about our growing base of 6000+ customers.

Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, and remote locations.

About the role:

Partnerships are critical at Aircall. Most customers use several integrations, customer happiness is largely driven up by integration usage, and we work with partners to source more than a third of new revenue in North America.

We’re looking for a Partner Account Manager to take over some of Aircall’s most exciting partnerships in the Sales (CRM, conversation analytics) and Messaging (chat, SMS) verticals. Some of the partners you’ll be working with include Intercom, Gong, Lemlist, Freshworks and many others, and you will be part of the fastest growing customer acquisition engine at Aircall!

In this role, you will own partner-sourced pipeline and revenue for your portfolio, engage with partners at all levels of the organization, and lead a variety of partners initiatives supporting our Sales, Success, Marketing, and Product teams. This role can be based in New York City or remotely, and reports into the Director of Partnerships, North America.

What you'll do:

  • Own strategy, relationships, and revenue with your portfolio of partners:
  • Drive partner-sourced pipeline and revenue with your partners and deploy a wide variety of strategies and tactics with your partners to reach your objectives
  • Be the main point of contact with our partners and build long-lasting relationships at all levels of your partner organizations (Account Executives all the way to leadership)
  • Ensure our marketplace partners (integrations built with Aircall by partners) are successful on the Aircall platform and achieve their business objectives
  • Effectively communicate Aircall’s vision, value proposition, product roadmap, and go-to-market strategy to our partners. Conduct product demonstrations and enablement sessions with partners
  • Own the overarching partnerships strategy for our Sales and Messaging partners
  • Coordinate internally with a wide variety of stakeholders to ensure partners and their customers have a remarkable experience with Aircall
  • Collaborate closely with our Sales and Customer Success teams to ensure prospects and customers working with Aircall and our partners achieve their integration business objectives
  • Co-ordinate with the Marketing team on the partner marketing strategy across demand generation, field initiatives, and product marketing.
  • Support the Ecosystem product and technology teams and collaborate on product roadmap and improvements

What you'll bring:

  • Experience: you have 3 years or more of experience in SaaS Partnerships, Business Development, Sales or Customer Success, demonstrating abilities to work with complex organizations, understand technical challenges, and generate revenue
  • Relationship builder: you are able to build relationships at all levels of partner organizations from individual contributors to company executives. Deep interpersonal skills with the savviness of knowing when to push and when to nurture partners and internal stakeholders to get results
  • Skilled communicator: you pride yourself in representing Aircall and communicating business and technical information to a wide variety of audiences, including executives, sales, marketing, product and engineering
  • Savvy about software: you have a special interest for the SaaS industry, you are not afraid of APIs, you can manipulate spreadsheets and understand SaaS business metrics, and are able to build strong operations and processes to support the growth of your partners
  • Ambition, commitment, transparency, and a good sense of humor: the values we live by in Partnerships at Aircall!

We know that success comes from smart work and deserves to be recognized and rewarded.

We value people who are bold, ambitious, collaborative and customer-centric. Even better, the ones who know how to work hard & have fun at the same time. We’re a tribe of highly driven people, with a great sense of human connection and a clear focus. 

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?

🚀 Key moment to join Aircall in term of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 35+ Nationalities: cosmopolite & multi-cultural mindset

💵 Competitive salary package & equity

🏨Medical, dental, and vision insurance is 100% covered

📈 401k plan with company matching!

✈️ Unlimited PTO — take the time you need to come to work feeling great!

⭐️ Wellness, commuter and childcare reimbursements

💚 Generous parental leave policy

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 

We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

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